Refund & Cancellation Policy

1. About This Policy

This policy applies to subscriptions purchased through Lemon Squeezy, who acts as the Merchant of Record for international payments. Lemon Squeezy handles billing, VAT/sales tax, and subscription management.

For purchases made via Shopier (TRY payments), please see our Turkish refund policy at hesappo.com/iade.

2. Digital Service & Right of Withdrawal

Hesappo Premium is a digital subscription delivered immediately upon purchase. By completing your purchase, you agree that the service begins right away and you waive any statutory right of withdrawal that would otherwise apply to undelivered digital goods (including the 14-day cooling-off period under EU consumer law).

For this reason, once Premium features are activated on your account, the payment is not refundable as a general rule.

3. Subscription Billing & Cancellation

Hesappo Premium on Lemon Squeezy is a recurring subscription. Monthly plans renew every month; yearly plans renew every 12 months. Your subscription continues until you cancel it.

You can cancel anytime through your customer portal — the link is included in every receipt email and at sanemworks.com/subscription. Once cancelled, your subscription remains active until the end of the period you have already paid for, and is not renewed afterwards.

Cancellation stops future billing. It does not refund the current period.

4. Exception: Technical Issues

If your payment was successful but Premium features were not activated on your account, this is a technical issue and we will fix it.

What to do:

• Keep your Lemon Squeezy order confirmation (order ID or receipt email)
• Email info@hesappo.com with the details
• Your account will be activated manually within 1 business day

If the issue cannot be resolved within 24 hours, a full refund may be considered. Requests must be submitted within 7 days of the payment date.

5. Exception: Accidental Renewal

If your subscription renewed and you contact us within 48 hours of the renewal charge, without having used Premium features during the new billing period, we will review the request and may issue a refund at our discretion.

6. Plan Changes

To change your plan or request a downgrade, email info@hesappo.com. Each case is reviewed individually; partial refunds based on unused time may be considered.

7. Refunds Will Not Be Issued For

• Change of mind after using Premium features
• Misunderstanding of how the app works — please contact support before purchase if you have questions
• Account closure due to a violation of our Terms of Service
• Mismatched email between payment and Hesappo account (we will help match it manually instead — see section 4)

8. Service Discontinuation

If Hesappo is shut down entirely, active Premium subscribers will receive a prorated refund for the remaining time on their plan. We will notify you at least 30 days in advance via the email registered to your account.

9. What Premium Includes

Hesappo Premium gives you access to all features listed on hesappo.com/pricing: unlimited groups and members, WhatsApp expense summaries, Excel and PDF export, expense photo attachments, shopping lists, and priority support. If you would like to try a feature before buying, contact support and we can arrange a demo.

10. FAQ

11. Contact

For refund and billing questions: info@hesappo.com

For Lemon Squeezy billing portal: link in your receipt email

Response time: 1–3 business days.